Shop Policies
Thank you for supporting a small, handmade business. Every order from The Mossy Lantern is created, prepared, and packaged with care. Please read through the following policies before placing your order. If you have any questions, I'm always happy to help.
Processing Times
Many of the items available at The Mossy Lantern are handmade in small batches, which means each order requires time and care before it begins its journey to you.
Orders are typically processed within 7-10 business days. Processing time refers to the time needed to prepare your order and does not include shipping time.
During busy seasons, holidays, collection launches, or restocks, processing times may be slightly longer. If there are any significant delays, I will do my best to communicate updates.
Shipping Policy
Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.
Please ensure that your shipping address is correct before completing your purchase. The Mossy Lantern is not responsible for orders shipped to an incorrect address provided by the customer.
Delivery times vary depending on your location, shipping method, weather conditions, carrier delays, and other circumstances outside of my control.
Warm Weather Shipping
Because wax melts are made from natural waxes, they can soften or melt when exposed to high temperatures during shipping, especially during warmer months.
The Mossy Lantern takes care to package wax melts as securely as possible, but once a package leaves my hands, I cannot control the temperatures it may encounter during transit or after delivery.
During hot weather, please consider having your package delivered to a location where it will not be left sitting in direct sunlight or extreme heat for extended periods of time. If possible, bringing your package inside soon after delivery will help protect your wax melts.
If your wax melts arrive softened, misshapen, or partially melted, please don't worry. Allow them to cool completely at room temperature before handling, and they will still be safe to use. The appearance may change, but the fragrance and quality should remain intact.
Because heat-related changes are a natural risk of shipping wax products during warm weather, melted or softened wax melts are not eligible for refunds or replacements.
International Orders
International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are determined by your local customs office and are not included in your order total or shipping cost.
The Mossy Lantern cannot predict or collect these fees in advance.
Lost, Stolen, or Missing Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, apartment offices, and your local post office, as carriers occasionally leave packages in unexpected locations.
If you believe your package was lost, stolen, or delivered incorrectly, please contact the shipping carrier directly to file a claim or request assistance. The Mossy Lantern is not responsible for packages that are lost or stolen after confirmed delivery.
Returns & Exchanges
I want you to love your order, and I understand that sometimes things don't go as expected.
Due to the handmade and personal nature of fragrance products, used or opened wax melts and incense cannot be returned or exchanged.
If you receive an item that arrives damaged, defective, or different from what you ordered, please contact me within 14 days of delivery with your order information and photos of the issue. I will be happy to work with you to find a solution.
Because many items are handmade or prepared specifically for your order, returns and exchanges are limited. Requests are reviewed on a case-by-case basis, and approval is at the discretion of The Mossy Lantern.
Order Changes & Cancellations
Because many products are handmade and orders are prepared as quickly as possible, please contact me within 24 hours of placing your order if you need to make a change or request a cancellation.
After this time, your order may already be in the preparation process and changes or cancellations may no longer be possible.
Custom or personalized orders cannot be canceled once work has begun.
Handmade Variations
The beauty of handmade goods is that no two pieces are ever exactly alike.
Because each item is created in small batches by hand, slight variations may occur in color, texture, appearance, and fragrance strength. These small differences are part of the charm of handmade creations and make each piece unique.
Photos are intended to represent the product as accurately as possible, but the final item you receive may have small differences due to lighting, materials, and the handmade process.
Product Safety
Please use all The Mossy Lantern products responsibly and follow all safety instructions.
Wax Melt Safety
Use wax melts only with an appropriate wax warmer.
Never leave a wax warmer unattended while in use.
Keep away from children, pets, and flammable materials.
Follow the manufacturer's instructions for your wax warmer.
Do not consume wax melts.
Incense Safety
Always burn incense on a heat-resistant, stable surface.
Never leave burning incense unattended.
Keep away from flammable materials, children, and pets.
Use incense in a well-ventilated area.
Allow ash to fall onto a fire-safe surface.
Ingredients & Allergies
Ingredients are listed in product descriptions whenever possible.
If you have allergies, sensitivities, or concerns about fragrance ingredients, please review product information carefully before purchasing or contact me with questions before placing your order.
The Mossy Lantern cannot guarantee that products are free from all potential allergens.
Contact
If you have any questions about your order, a product, or these policies, please reach out through the Contact page.
I am always happy to help and will do my best to respond within 2–3 business days.
Thank you for supporting The Mossy Lantern and allowing me to create a little more wonder in your everyday life.