Shipping policy

Processing Times

Many of the items available at The Mossy Lantern are handmade in small batches, which means each order requires time and care before it begins its journey to you.

Orders are typically processed within 7-10 business days. Processing time refers to the time needed to prepare your order and does not include shipping time.

During busy seasons, holidays, collection launches, or restocks, processing times may be slightly longer. If there are any significant delays, I will do my best to communicate updates.

Shipping Policy

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.

Please ensure that your shipping address is correct before completing your purchase. The Mossy Lantern is not responsible for orders shipped to an incorrect address provided by the customer.

Delivery times vary depending on your location, shipping method, weather conditions, carrier delays, and other circumstances outside of my control.

Warm Weather Shipping

Because wax melts are made from natural waxes, they can soften or melt when exposed to high temperatures during shipping, especially during warmer months.

The Mossy Lantern takes care to package wax melts as securely as possible, but once a package leaves my hands, I cannot control the temperatures it may encounter during transit or after delivery.

During hot weather, please consider having your package delivered to a location where it will not be left sitting in direct sunlight or extreme heat for extended periods of time. If possible, bringing your package inside soon after delivery will help protect your wax melts.

If your wax melts arrive softened, misshapen, or partially melted, please don't worry. Allow them to cool completely at room temperature before handling, and they will still be safe to use. The appearance may change, but the fragrance and quality should remain intact.

Because heat-related changes are a natural risk of shipping wax products during warm weather, melted or softened wax melts are not eligible for refunds or replacements.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are determined by your local customs office and are not included in your order total or shipping cost.

The Mossy Lantern cannot predict or collect these fees in advance.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, apartment offices, and your local post office, as carriers occasionally leave packages in unexpected locations.

If you believe your package was lost, stolen, or delivered incorrectly, please contact the shipping carrier directly to file a claim or request assistance. The Mossy Lantern is not responsible for packages that are lost or stolen after confirmed delivery.